sales@sattransusa.com

TERMS & CONDITIONS

All sales and transactions made on this website are subject to SATTRANS Terms and Conditions of Sale. You will be prompted to accept these Terms and Conditions during checkout.

By purchasing and using Iridium prepaid SIM-cards, airtime vouchers and services, you agree to SATTRANS Iridium Prepaid Account Rules.

In the event if you do not agree with the Sattrans T&C of Sale, you should not use this website or make a purchase from Sattrans.

SHIPPING POLICY

We ship quickly and reliably to virtually any place in the world, including APO/FPO addresses. And we offer FREE standard shipping for orders over $200 (see below).

Billing Address: Billing address and phone number should match the information on your credit card statement.

Shipping Address: To ensure reliable and expedient delivery, please provide your full shipping address (including street address, city, postal code and country) and telephone number during the checkout process.

Shipping Methods: All orders are normally shipped via UPS or US Postal Service. For APO addresses you must select 'USPS Priority Mail' shipping method and indicate United States in the shipping country. Tracking information for your order will be sent to the email address provided during the checkout. We reserve the right to choose a different shipping method to ensure proper fulfillment of orders.

Handling Time: We normally ship or fulfill orders within 1—2 business days after payment is cleared and verified, unless specified otherwise.

Shipping Cost: We are not in the shipping business, so we are keen to keep shipping costs low for our customers. To find out the shipping cost for your order, please do the following: 1) add all items to the shopping cart, 2) enter your shipping address on the checkout page, 3) select your shipping method and click 'Apply'.

FREE Ground Shipping: We offer FREE Ground Shipping on all orders $200 or over within the continental United States. The entire order must be shipped to a single address. You must select 'UPS Ground' as the shipping method during checkout. Delivery time ranges from 1 to 7 days (Transit times by state), excluding handling time. Not available for shipments to APO/FPO addresses or P.O. Boxes. This promotion may be modified or terminated at any time without notice.

Li-Ion Batteries: Shipping of Li-Ion batteries (with or without satellite equipment) is governed by strict US and international hazmat shipping regulations. For domestic orders, we recommend using Ground service for any order of li-ion batteries to avoid possible delays and returns. We will NOT ship battery-only orders to many international destinations and will cancel your order.

Shipping of li-ion battery orders via air will be subject to the following hazmat surcharges (in addition to regular shipping costs): for domestic (US) - $45, for international air - $75.

Intangible products: Such products as airtime refills, PIN-codes, etc. are delivered or rendered electronically or by email, so no shipping or handling fees are charged on such orders.

Customs Clearance: Please note that international shipments may be subject to customs fees, taxe, import duties or restrictions of the country to which your order ships. Sattrans USA is not responsible for any of such fees and duties or delays in customs clearance. Buyer shall be responsible for paying any and all customs duties,taxes, brokerage fees and any other expenses related to importing products in the destination country.

US Export Control: Any commodities, technology, or software purchased or received from SATTRANS must be exported from the United States in accordance with the US Export Administration Regulations. Diversion contrary to U.S. law is prohibited.

WARRANTY, RETURNS & CANCELLATIONS

We at SATTRANS are proud to offer products and services which we have trust in. However, the life is full of surprises, so please read carefully our rules for warranty and returns.

Warranty: Most of accessories and equipment manufactured by SATTRANS (vehicle and office docking stations) are covered by two-year worldwide warranty on all parts and labor. Other products (except for batteries) usually have one-year warranty. All rechargeable batteries have a 90-day warranty.

Returns: Should you discover any problem with a product manufactured or sold by Sattrans USA, we suggest you contact the point of sale or our office before sending any the product back - we may be able to solve your problem.

Should your product arrive DOA (dead-on-arrival), you may return the item within 15 days for a full refund (less the shipping costs and any additional costs incurred by you when receiving or returning the product). The refund will be issued after we receive and inspect the merchandise.

If your product is found faulty within the warranty period, we, at our discretion, will grant you a refund (less the shipping costs and any additional costs incurred by you when receiving or returning the shipment) or replace the faulty product.

Before returning faulty items, make sure you have included: 1) a warranty certificate and a sales receipt, 2) a note with description of the fault, 3) your full name and contact details. Failure to supply this information may delay your replacement or warranty service.

Products found to be tampered with shall not be accepted, refunded or replaced. Such products can however be repaired and returned at customer's expense.

Cancellations: If you just don't like your purchase and want to return it, we may accept it in the original condition within 15 days after purchase, but a 15% restocking fee and all shipping costs will be debited from your refund. You must contact us to obtain a return approval before sending any items back. The refund can be issued after we receive and inspect the merchandise.

NON-RETURNABLE and NON-REFUNDABLE items are: 1) SIM-cards removed from the plastic casing OR activated, 2) airtime vouchers deposited to a prepaid account.

While efforts are made to assure that the information provided on this web site is correct and representative or real fact, this site, and all its subsidiary pages, are not explicitly or implicitly warranted or represented to be free of errors, typos, omissions, or inaccuracies. Information on this Web page and throughout the website is subject to change by SATTRANS at any time without notice.