Iridium Extreme Recall in Apr-Nov 2012

Last update: September 16, 2015

This recall has been completed, no new replacement requests will be accepted by Iridium. All Extreme phones currently sold by SATTRANS are from the new manufacturing batch and not subject to recall.

General Info

On April 27, 2012, Iridium announced a replacement program for the Iridium Extreme satellite phone. The replacement program was initiated due to a mechanical element on the antenna stem of the Iridium Extreme that triggers a deployment sensor with insufficient tolerances which is leading to instances of the sensor not working as designed. The problem was traced to a vendor manufacturing process and has since been rectified. The Iridium 9555 satellite phone IS NOT affected by this problem.

Scope of Recall

All Iridium Extreme phones sold in the period from September 2011 to April 2012 (revision IRID0215D through IRID0215G) are affected by this recall.

Impact on users

Iridium has identified several possible impacts to the use of the phone. One possible result of this mechanical issue is that a customer is still able to make calls and send messages but the phone’s performance may be reduced even if the antenna is fully extended.

Another possible result is that the unit may operate at a power level exceeding the equipment’s authorized FCC radio frequency limits unless the antenna is fully extended.

Use before replacement

If you must use the phone out of necessity prior to its replacement under this recall, you need to follow proper handset use guidelines as specified in the User Guide (pdf) and ensure that the antenna is EXTENDED FULLY during all calls.

Use of the Extreme phone with the supplied external antenna will bypass the phone's use of the deployment sensor and resolve the power level issue, however, it is recommended that the supplied external antenna be mounted on a metal ground plane for optimal performance (such as metal vehicle roof) if available.

Use of docking stations with an external antenna will also bypass the phone’s use of the deployment sensor and maintain standard call performance.

Resolution

Iridium has implemented the fix for this issue and is restarting production immediately. Iridium is very confident that Iridium Extreme phones manufactured going forward will perform to specification and be of high level production quality.

All recalled units requested by customers were replaced by November 1, 2012.